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How sultakoin99 Handles Your Personal Data

Every account you open with us, every deposit you make through DANA, OVO or GoPay, and every session you run in the lobby generates data we are responsible for protecting.

Data collected at account creationPayment info: DANA, OVO, GoPayCookie and session trackingYour right to access or deleteHow to contact us about data
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sultakoin99 How sultakoin99 Handles Your Personal Data
DATA PROTECTION PRACTICES

How We Protect and Manage Your Account Data

Data protection at sultakoin99 is built into the account and payment flow, not bolted on afterwards. From the moment you link your DANA, OVO or GoPay wallet, that connection is encrypted and stored separately from your login credentials. We apply access controls internally so that only the teams responsible for payment verification and account security can view sensitive account fields.

Encryption at Every Step

All data sent between your device and our servers is encrypted via SSL. This covers login, wallet linking and every deposit or withdrawal you submit through DANA, OVO or GoPay.

Cookie Controls in Your Browser

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit. You can clear these via your mobile browser settings at any time without losing your account.

Data Retention and Deletion

Account data is retained for as long as your account is active or as required by applicable rules in eligible regions. Once you request deletion and we confirm legal clearance, data is removed from active systems within a defined window.

Who Reviews Your Data

Internal data access is restricted by role. Your payment records, linked to DANA, OVO or GoPay, are visible only to the team that processes withdrawals and resolves payment disputes.

REACH US DIRECTLY

Contact Us About Your Privacy Rights

If you need to request data access, raise a data concern or ask us to delete your account information, our support team handles these requests directly. Reach us through any of the channels below — we aim to acknowledge every privacy-related message and route it to the right person without delay.

Team online

Live Chat

Open the live chat window inside your account dashboard. This is the fastest route for urgent data access requests or to flag an unexpected login on your account.

Email Support

Send your data request or deletion query to our support email. Include your registered mobile number or the e-wallet (DANA, OVO, GoPay) linked to your account so we can verify you.

Account Help Form

Use the in-app help form under Account Settings to submit a formal data request. We log the submission time and respond with a reference number for your records.

Common Questions About Your Data and Rights

Below are the questions we hear most often about data handling, account privacy and how to act on your rights as an account holder in Indonesia where this service is available under local law.

We collect your name, email, mobile number and the e-wallet details you provide — DANA, OVO or GoPay. Device and session identifiers are also logged to secure your account against unauthorised access.

Yes. Send a data access request through live chat or the account help form. Include your registered mobile number or linked wallet so we can verify your identity before releasing any information.

Submit a deletion request via email support or the in-app help form. Where local law and our retention obligations permit, we will remove your data from active systems and confirm once done.

We do not sell your data. We share only the minimum necessary with payment processors — such as those handling DANA, OVO and GoPay transactions — strictly to complete deposits and withdrawals on your account.

Retention periods depend on applicable rules in eligible regions under local law. After your account closes and legal obligations are met, personal data is removed from active records in a defined window.

When you update your linked wallet — switching from OVO to DANA, for example — the previous wallet details are flagged inactive. They are retained only for the duration needed to resolve any open transaction disputes.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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